Guidelines for lodging complaints

• Complaint should be specific with relevant details.
• Correct name and address are mandatory for processing the complaints.
• No correspondence shall be entertained on the subject after lodging the complaint.
• In case it is found that complaint was false and harassment of officials has been caused, action may be taken against the complainant.
• The anonymous/pseudonymous complaints will not be processed, in case of lack of verifiable facts and approval of CVC is not obtained.
• The complaint having vigilance angle shall only be examined. the vigilance angle comprises of misuse of official position, demand and acceptance of illegal gratification, case of misappropriation / forgery or cheating, gross and willful negligence, blatant violation of laid down systems and procedures, reckless exercise of discretion, delay in processing the case, etc.